Halora (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and safeguard personal information when hotels and their guests use Halora’s check-in and guest engagement services.
1. Information We Collect
When guests or hotel staff use Halora, we may collect the following types of information:
Identity Data: Name, address, nationality, date of birth, and government-issued identity card details (extracted securely via OCR).
Reservation Data: Hotel name, booking details, check-in and check-out dates, number of occupants (pax), and room allocation.
Communication Data: Messages exchanged through Halora-powered WhatsApp and in-app chat (e.g., concierge requests, dining preferences).
Technical Data: Device type, IP address, browser type, operating system, and usage logs.
2. How We Use Information
We use collected data to:
Facilitate digital check-in by securely extracting guest details from uploaded ID cards.
Automate front desk operations and populate hotel records, reducing manual entry.
Enable guest communication and services through WhatsApp and other digital channels.
Ensure compliance with local legal requirements (e.g., police reporting, GRC form replacement).
Improve our product performance, security, and guest experience.
3. Data Sharing
We do not sell or rent guest data. We may share data only with:
Hotels: So that staff can manage reservations, check-ins, and guest services.
Service Providers: Cloud hosting, OCR, and messaging platforms strictly under confidentiality and data protection agreements.
Legal Authorities: When required by applicable laws and regulations (e.g., guest identity verification, law enforcement requests).
4. Data Storage & Security
Guest ID data is stored securely using encryption at rest and in transit.
Access is restricted to authorized hotel staff and Halora personnel with a legitimate business need.
We retain personal data only as long as necessary for check-in, legal compliance, and operational purposes.
5. Guest Rights
Guests have the right to:
Request access to their personal information.
Ask for corrections or deletion of inaccurate or outdated data.
Withdraw consent for optional services (e.g., marketing communications).
File complaints regarding data handling practices in accordance with applicable laws (e.g., GDPR if applicable).
6. Cookies & Tracking
Our website and app may use cookies and similar technologies for analytics, performance monitoring, and improving user experience.
7. International Data Transfers
If data is processed outside the guest’s country, we ensure that appropriate safeguards (such as Standard Contractual Clauses or equivalent) are in place.
8. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be communicated via our website, app, or through hotels using Halora.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
